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Measuring Human Work

By Tony Quinlan with Human Work Network

The three things that are most important to remember are these:

1. In evolving systems, we need to keep listening, scanning, monitoring to spot early signs of change that we might want to build on or reduce.

2. People respond to subjective perceptions, so subjective data and subjective sense-making helps us in shifting our organisations to being more people-friendly.

3. Complex systems are never completely knowable – there will never be enough data about everything to be sure. So we lean into our human-ness to act without being sure, rather than waiting for a calculated answer that can never be right, in time or final.